Employment Opportunities

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Welcome to our Job Postings Center. Here you will find all open potions with the Township of Franklin. To be notified of job opportunities please visit our E-Notification Center.

PLEASE NOTE:WE ARE AWARE OF AN ISSUE SOME USERS MAYBE EXPERIENCING WITH THE ONLINE JOB APPLICATION SYSTEM. IF YOU ARE UNABLE TO COMPLETE AN APPLICATION AND WOULD LIKE ASSISTANCE PLEASE EMAIL HELPDESK@TWP.FRANKLIN.NJ.US AND REPORT YOUR EXACT ISSUE AND THE WEB BROWSER YOU WERE USING AT THE TIME OF THE ISSUE. PLEASE USE THIS EMAIL ONLY FOR TECHNICAL ISSUES WITH THE APPLICATIONS.

Employment Application

Part Time Level 1 Helpdesk Technician

  • Type:Part Time
  • Salary/Pay Rate:$17.00-$18.00/hr.
  • Posted Date:01/10/2018 3:29 PM
Department: Information Technology
Union: None
Maximum of 25 hours per week


The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified

GENERAL PURPOSE

This position is responsible for level 1 support of computer service requirements for the Township’s computer network, in addition to technical responsibilities of hardware and software applications including personal computers, township cable station, and website. Also assists the Director with complex administrative and clerical tasks as needed related to the purchasing and licensing processes of the department.

SUPERVISION RECEIVED


Works under the direct supervision of the Director of Information Technology.

SUPERVISION EXERCISED


None.

DUTIES AND RESPONSIBILITIES

• Perform daily troubleshooting and resolution of software/hardware issues. Assist staff in the identification and resolution of technical system software and/or hardware problems, and prepare appropriate reports.

• Answer helpdesk telephone lines, troubleshoot and escalate calls as needed

• Set-up and install hardware equipment such as PC’s, monitors, printers, scanners, etc. Install and configure new PC software/hardware.

• Monitors day-to-day operation and maintenance of the LAN/WAN system, including maintaining regular back-ups of all system data.

• Monitors LAN/WAN security and promptly reports any security breaches through the established chain-of-command.

• Assists with identification and troubleshooting of connectivity and/or operational issues with all Township agencies connected to the LAN/WAN.

• Assisting staff members in the development of databases, spreadsheets, documents, and/or report creation.

• Technical assistance and maintenance of cable station hardware and software applications.

• Update of website, Cable TV postings as needed.

• Maintain departmental hard files and assist with file organization.

• Receives, stamps, and distributes incoming mail, processes outgoing mail.

• Under the direction of the department director manages day to day procurement process and software license maintenance.

• Must be available for “after-hours” system emergencies. Assumes other duties and responsibilities as required.

• Other duties as required.

KNOWLEDGE, SKILLS AND ABILITIES


• Must have knowledge of Local/Wide Area Network (LAN/WAN) technology and topology including, but not limited to, Microsoft Windows networking, Ethernet connectivity, and TCP/IP protocols. Must have ability to learn and administer existing network and desktop computer and software systems.

• Requires experience installing, configuring, and troubleshooting Microsoft Windows 7/8, Microsoft Office, and Intel-based PC hardware in a networked environment.

• Requires basic knowledge of the theory and application of network management, network operating systems, network topology and connectivity, and the ability to troubleshoot software and hardware problems.

• Must have/obtain, and maintain knowledge of the current practices in the areas of local and wide-area networking, business applications, Internet/Intranet operation, data communications, and telecommunications.

• Must possess organizational skills, be a self-starter with the ability to work independently as well as with others and possess an excellent telephone demeanor.

• Must be available for “after-hours” system emergencies. Assumes other duties and responsibilities as required.

MINIMUM QUALIFICATIONS

Education:

• Graduation from a high school or GED equivalent.

Experience:

• Minimum 1 year professional level experience in systems analysis and personal computer or mini-computer hardware and software operation and maintenance or equivalent technical training.

• Experience with help desk tracking systems and video production desired.

• Experience in Municipal Technology Departments preferred.

License:

• Must possess valid N.J. driver’s license.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


• While performing the duties of this job the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required crawl and/or work in cramped spaces (e.g., under desks) during the installation or troubleshooting of PC's, printers, and associated equipment.

• The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.


Applications available at the Human Resources Office, Franklin Township, 475 DeMott Lane, Somerset, NJ 08873 or on the Township website: www.franklintwpnj.org

THE TOWNSHIP OF FRANKLIN DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, SEX, SEXUAL PREFERENCE, AGE OR HANDICAP.

THE TOWNSHIP OF FRANKLIN IS A DRUG FREE WORK PLACE.

Effective September 1, 2011, all employees of NJ State, County and Local government must reside in the State of New Jersey unless exempted under law.
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