I'm paying much more for cable than I really want to. Are there ways I can reduce my cable bill?
Review the services for which you currently pay and see if you can switch to a plan with fewer channels.
Review which equipment option and leasing program you have selected.
Check to see if there are any promotions available.
Are there any Cable TV discounts available for low-income or senior citizens?
Senior citizens and disabled citizens who meet the eligibility requirements of the “Pharmaceutical Assistance for the Aged and Disabled” program (“PAAD”) pursuant to P.L. 1975, c. 194 (C.30:4D-20 et seq) are eligible for a 10% discount on the Limited Basic portion of their video service. To receive this discount from Comcast of New Jersey, customers must present proof of eligibility and fill out an application.
Call 1-877-654-5075 for more information or contact
Comcast Revenue Assurance Department
401 White Horse Road
Voorhees, NJ 08043
Shouldn't I contact the Franklin Township Cable TV Advisory Committee when I have problems?
The Cable Committee does not negotiate directly with service providers or the BPU on behalf of individual residents. However, the Cable Committee’s role is to monitor the service provided to residents. For this reason, it is a good reason to keep the committee informed of unresolved issues by filling out the following form:
Free internet service to schools, fire departments, libraries and Franklin Township offices.
Fiber communication services between Township public buildings.
One-time payment of $125,000.
Annual franchise agreement fee, currently two (2%) percent of the gross revenues from all recurring charges in the nature of subscription fees paid by subscribers for cable television reception service.
What can the Township do to address resident complaints concerning poor audio quality on the Education and Government Access Channels?
The Township can contact the providers to address the issue.
What can the Township do to address resident complaints regarding pricing and service offerings?
Franklin has no control over or service offerings, as these are regulated by a combination of the NJBPU and the FCC. However, pursuant toN.J.A.C. 14:18-3.4, upon request by the customer at no charge they must provide a complete copy of its current schedule of prices, rates, charges and services. They are also required by that regulation to provide customers, upon request with an explanation in non-technical terms of its service packages, rates and prices to enable customers to obtain the most affordable service.
What can the Township do to address resident complaints regarding your Cable Television provider’s customer service?
Regarding poor customer service - Franklin has designated the Office of Cable Television at the New Jersey Board of Public Utilities as the complaint officer for hearing customer complaints. The Report prepared by the Cable Television Advisory Committee (CTAC) provides a record of complaints made, type of complaint and how long it took to handle the complaint. It is an efficient system that residents should be routinely encouraged to use to address customer service complaints
What can the Township do to address residents request for more channels?
Franklin cannot dictate that companies provide more channels or certain types of channels. Residents should send their requests directly to the providers.
What can the Township do to address the lack of competition in cable television providers?
Franklin has no control over competition, its franchise agreement with Comcast is non-exclusive – which means other providers can offer services in Franklin if they so choose.
What if the problem is not resolved after contacting my Cable provider?
What is the difference between Comcast Cable and Verizon FIOS?
Cable and FIOS are two different technologies. Cable TV utilizes coax cable, whereas FIOS utilizes fiber optic cable.
Additionally, cable service is provided through contracts with individual municipalities, whereas FIOS service is chartered by the state and operates across municipal boundaries.
What is the role of the Cable Television Advisory Committee?
The primary role is to advise the Franklin Township Council on all aspects of cable and other franchise services in the Township. To this end, they survey the community about service needs, monitor providers to ensure compliance with contract/franchise requirements and state regulations, and participate in the contract/franchise process as the Council determines.
When will FIOS be available throughout Franklin Township?
Verizon is in the process of establishing FIOS service in Franklin, but the mechanical aspects of the service (such as laying wire) vary by area. Thus a time frame for full service in Franklin cannot be determined at this point. To check availability and request FIOS service follow link:
Under their agreement with the State of New Jersey, Verizon is required to provide service to 70 selected public entities in the State; New Brunswick and Princeton are two that must have 100% service. This service “bleeds” into some areas of Franklin. As Verizon continues the work in these neighboring communities, service will become available to some additional areas in Franklin. According to the Verizon representative, there are no current plans to expand into all areas in the Township.
Whom should I contact if I have problems with my cable TV, IP based phone service, or cable modem based Internet service?
Why is Comcast the Franklin Township cable service provider?
The Township Council negotiated a contract with RCN in 1999. Patriot took over from RCN in 2003, operating under the same contract. Patriot was sold to Comcast in 2007. Comcast now operates in Franklin by the same 1999 contract with RCN, which terminated in 2014. It was renewed by the Township in 2015.